Refund policy
At NexusEveryday, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 7 days of the delivery date.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in the original packaging whenever possible.
- Include proof of purchase (order number or confirmation email).
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Used or damaged items caused by misuse.
- Products damaged after delivery due to customer handling.
- Personalized or customized products.
- Gift cards (if applicable).
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Include:
- Your order number.
- A brief description of the issue.
- Clear photos or videos showing the problem.
Once reviewed, we'll provide an appropriate resolution, which may include a replacement or refund.
Order Cancellation
Orders can be canceled within 12 hours of purchase.
After this period, your order may already be processing or shipped and cannot be canceled.
Refunds
After we receive and inspect an approved return, we'll notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.
Return Shipping
If the return is due to a defective, damaged, or incorrect item, we will work with you to determine the appropriate solution.
For returns due to a change of mind, customers may be responsible for return shipping costs unless otherwise stated.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Email: support@nexuseveryday.com
We aim to respond within 24 business hours.